FAQ
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To close your account with RACSA
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Change or loss of password
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Change of mail address (login)
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RACSA and you vs. SPAM
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Online RACSA procedures
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Configuration Problems
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Access to your account from abroad
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New services, rates and speeds
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Contracting our services
To close your account with RACSA
The procedure to close an account of the RACSA Internet Service if the customer is within the country, is to get the corresponding form on our web page (Further information here )
The access and mail passwords are confidential and exclusive to the account owner, due to which RACSA does not keep nor have said information. To solve the situation with your access password, according to your needs, you can follow three ways (Further information here ).
Change of mail address (login)
If you need to change your web address (login), you can easily do it. If the account belongs to an individual, you must call 800 NAVEGAR (800-628-3427), and indicate your account and ID card number, and the technical personnel will answer your phone call and make the change on line, that is, immediately. (Further information here).
Worldwide the Internet surfers are victims of the unsolicited and unwanted (SPAM) epidemic, which, due to different new viruses and bad practices have increased lately. (Further details here ).
Aiming at offering you a better service, in an efficient, agile and timely manner, RACSA invites you to take advantage from our Online Services facility, through which you will be able to communicate directly with our technicians via Internet, who will give priority to your procedure. (Further information here).
We offer you different Manuals to assist you in your equipment’s configuration. (Further information here ).
Access to your account from abroad
There are 3 different ways to access your account from abroad. (Further information here ).
New services, rates and speeds
RACSA offers as of September 1st new access services via cable modem and telephone, with the country’s lowest rates, speed increase, and a wide range of advantages and attributes. (Further information here ).
We offer different ways to contract our services for the first time or to change your contract with us. (Further information here).
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