FAQ's RACSA'S Email Service
What is RACSA’s email or e-mail?
The email is a RACSA service that allows the user the sending and receiving of messages from one computer to another one or, even several at the same time.
• How do I get my RACSA email account?
When acquiring an access to RACSA Internet service (Limitless Internet, Personal Internet, Super Inexpensive Internet, Internet Via Modem Cable, Wireless Internet Via WIMAX and Corporate Bandwidth Internet). Rasa’s email service is free.
• How do I activate my RACSA email account?
When acquiring the access to RACSA Internet service in any of the modalities (Limitless Internet, Personal Internet, Super Inexpensive Internet, Internet Via Modem Cable, Wireless Internet Via WIMAX and Corporate Bandwidth Internet), you will be given the email access passwords, upon activating the access to Internet service the email box will also be activated.
• Which is my email address?
The email address is usuario@racsa.co.cr and it will depend on the username that you have selected.
• Does RACSA do the email service configuration?
No. The customer will be responsible of configuring his/her equipment, as well as acquiring the software required to access the service. However, he/she can get assistance through telephone number: (506) 800- NAVEGAR (800-628-3427).
• Can I have additional emails?
Yes, you can have additional emails. For this you have to be subscribed to al least one of Rasa’s Internet services; Limitless Internet, Personal Internet, Super Inexpensive Internet, Internet Via Modem Cable, Wireless Internet Via WIMAX and Corporate Bandwidth Internet.
• What do the additional emails cost?
The cost of additional emails is $1.00 per month, which is invoiced within the same invoice of access to Internet service contracted.
• Can I change the address and email password?
Yes, to change the email address the subscriber to access to Internet service must fax a signed note with the copy of the legal ID card to number 22287-0508 and within 24 working hours the procedure will be carried out, or else you may appear in person to the Telecommunications Center located in RACSA’s central building, located in 5th Avenue, 1st Street, where the change is immediately made.
To change the email password you must access Internet at the electronic address https://www.saci.racsa.co.cr , where the change is immediately made.
• Which characters may I use to define both my RACSA address as my email password?
The email address cannot contain simple, double coma, coma, blank spaces and it must have more than 5 characters.
The email password must not have less than 8 characters, it does not allow the use of letters and the password may not be the same as the email address.
• How can I access my RACSA email account?
There are two ways of accessing RACSA’s email:
- Through Web Mail
- Through POP3 protocol
• How can I access my email through Web Mail?
To access your email account through Web Mail, you will need to access RACSA’s site, at the electronic address www.racsa.co.cr , on the read mail option, you only need to type the username and password and click the "enter" option. From there, you will be able to use the same mail facilities like you usually do it from your personal computer.
• How can I access my email through POP3?
To access the email through POP3, you can configure any email customer that can be accessed using this protocol.
The configuration data is the following:
Username: The user defined by the mail
Password: The one established.
Incoming mail server: pop.racsa.co.cr
Outgoing mail server: smtp.racsa.co.cr
• Where can I request further information about the email service?
You can call us: (506) 800- NAVEGAR (800-628-3427), fax us: (506) 22287-0508 or email us: serviceacliente@racsa.co.cr .
• I have problems with the email. Where do I have to go?
You can call us: (506) 800- NAVEGAR (800-628-3427), fax us: (506) 22287-0419 o or email us: apoyotecnico@racsa.co.cr .
• What is the Personalized Agenda of RACSA’s email?
The new Personalized Agenda of RACSA’s email is a collaboration tool that will allow you to administer resources and time in an orderly and simple fashion. This tool will allow the events calendarization (add, modify and erase) specified by the user, users groups calendarization of user groups @racsa.co.cr (as of the time the users establish the permits), share the information of events, tasks administration, invitation generation via email, as well as receiving events or activities reminders or notices via email or RACSA Messenger.
• Which does the Personalized Agenda of RACSA’s email cost?
The personalized agenda of RACSA’s email does not have any additional cost since it constitutes an additional attribute for the user’s enjoyment.
• Do I have to have an email account @racsa.co.cr to make use of my Personalized Agenda?
Yes, to access your Personalized Agenda and enjoy the service it is necessary to have a RACSA’s email account, which is assigned when acquiring the access to RACSA Internet service in any of the modalities (Limitless Internet, Personal Internet, Super Inexpensive Internet, Internet Via Modem Cable, Wireless Internet Via WIMAX and Corporate Bandwidth Internet). If you still do not have an account @racsa.co.cr call us to (506) 800- NAVEGAR (800-628-3427).
• What is the "messenger" of Rasa’s email?
The RACSA Messenger is an instantaneous messenger program that will allow RACSA’s email users to communicate with other users of this service, enabling the sending of text, animated icons (GIF), files exchange, and even the reception of notices on the arrival of new messages to your inbox folder or on programmed appointments in your personalized agenda.
• What does the "messenger" of RACSA’s email cost?
The "messenger" of RACSA’s email does not have any additional cost since it constitutes an additional attribute for the user’s enjoyment.
• Do I have to have an email account @racsa.co.cr to make use of my RACSA Messenger?
Yes, to access RACSA Messenger and enjoy the service it is necessary to have a RACSA’s email account, which is assigned when acquiring the access to RACSA Internet service in any of the modalities (Limitless Internet, Personal Internet, Super Inexpensive Internet, Internet Via Modem Cable, Wireless Internet Via WIMAX e Corporate Bandwidth Internet). If you still do not have an account @racsa.co.cr call us to (506) 800- NAVEGAR (800-628-3427).
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